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FAQ

What if I want to purchase over the phone?
We would be happy to take your order over the phone, please call or text us at (213) 840-6050.

How do I know when my order has been shipped?
You will receive an email with a tracking number. 

Can I purchase a gift card?
Yes, please click here to purchase a gift card

What if I want to see more images or videos of a piece I’m interested in?
We would be happy to provide you with further visuals. Please contact us with this request at info@amalijewelry.com.

How can I receive help with finding what type of jewelry I’m looking for?
To receive personalized assistance with finding a piece that's the perfect fit for you or your gift recipient, please visit our consultation page to learn more and schedule an appointment.

There’s a piece I really like, but it is marked 'sold'. What do I do?
Contact us! We will see if we can make something similar for you.

How can I return an item?
If you would like to return an item, please email info@amalijewelry.com and we will send you a shipping label. Items must be returned in the same condition they were received, unused and unworn. Please refer to our return policy for additional information. 

Is there an option to gift wrap my purchase?
All items come wrapped in a custom Amáli box appropriate for the size of the piece. 

What is your repair policy?
Please contact us if you are looking to have an item repaired. We will repair or replace whenever possible. Email us at info@amalijewelry.com with an image of the item, and we will advise on next steps.

Can I get my ring resized?
Yes, we offer ring resizing at no additional charge. Please allow 2 weeks for ring resizing.

Will you ship internationally?
Yes, we ship internationally. Please note, you are responsible for all taxes/duties incurred through the customs department of the country to which your purchase is being shipped.

What are my shipping options?
We ship through FedEx and UPS only. A signature is required upon delivery.

Will my package be fully insured?
All items are shipped fully insured.

Will you ship to a P.O. box?
We do not ship to P.O. boxes.

What payment methods do you accept?
We currently accept the following payment methods: American Express, Visa, MasterCard, Discover, PayPal, Google Pay, Apple Pay, Affirm, Shop Pay, Venmo, Meta Pay, Diners Club, Elo, and Union Pay

Do you make custom jewelry pieces?
Please email info@amalijewelry.com or call (213) 840-6050 and share with us your vision for what you are looking for and we would be happy to discuss the possibility of creating a custom piece for you.